The From Line

Sending, Managing & Monetizing Email
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Having Issues Resizing an Image? We Have a Fix for That...

If you have ever tried to resize an image in eLoop, you know exactly where I'm going with this.  Some users have experienced a rendering issue with some email clients (mostly Outlook 2007 and older) that takes your resized image and blows it back up to its original size when viewed in the email client.  Just to clarify, this isn't an eLoop issue; it's an email client issue.  There is a setting within older versions of Outlook that will not resize images. Unless you plan on going on a world tour to visit all of your subscribers and fix it for them, you will have to plan ahead.  

It's easy enough to fire up Adobe Photoshop, load up your image, and resize it. But what if you don't have access to Photoshop?  Well, we have a simple solution for you.  It's a great tool called Pixlr and we have built it into our File Library.  It's so simple to use yet it's just as powerful as some of the more expensive packages.  With a few easy steps you will be resizing your images like a pro.

1. Go to your "File Library" found under the "Content Library" section of the navigation.

2. Highlight the image that you would like to work with from the file hierarchy.  Click the "Open With" button at the top and choose the "Pixlr image editor" option.

3. Once opened, choose the "image" option from the top then click "image size".  This will open a lightbox where you can enter in the new size of your image.  Make sure that the box is checked for "constrain proportions" so your image doesn't get disproportionate. Click the "OK" button which will bring you back to your resized image.

4. From here you can save your image by going to "file" and choosing "save'.  If you DON'T need to preserve your old version of your image then you can simply choose the default "AjaXplorer".  If you would like to preserve the original image, you can choose "My Computer", rename the image, save it to your computer and then re-upload the newly resized image.

That's all there is to it!  If you have any questions about this, please drop us a line at This email address is being protected from spambots. You need JavaScript enabled to view it. 

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