The From Line

Sending, Managing & Monetizing Email

Trend: Designing for the tablet experience: Marketers will need to brand for optimization within the tablet interface.

iPad passes Mac computer in sales. The tablet is the new frontier.

It’s official. Consumers are tablet crazy; so much so that they are choosing the mobile devices over computers. It’s that time again marketers, just when you’ve finally optimized for mobile…

A look into Apples record breaking year provides an impressive example of the tablets’ rapid rise in popularity. In 2011, the company sold over 156 million iOS devices (iPhone, iPad, and iPod Touch), 55 million of which were iPads. To put this in perspective, in just one year combined sales of these mobile devices have exceeded the 122 million Mac computers ever sold. Since it was first available for pre-order in March of 2010, the sales trend of the iPad has blown all other Apple products out of the water (see figure below). CEO Tim Cook commented “This 55 is something no one would have guessed. Including us. To put it in context, it took us 22 years to sell 55 million Macs. It took us about 5 years to sell 22 million iPods, and it took us about 3 years to sell that many iPhones. And so, this thing is, as you said, it’s on a trajectory that’s off the charts.” There has been buzz for some time of the possible upcoming announcement of the iPad3, and today we have verification via Mashable that Apple has sent out invitations for an event on March 7th. The invitation states simply “We have something you really need to see. And touch” and according to Mashable is "superimposed on what is almost certainly an iPad". Knowing this, it is more crucial than ever for marketers to take to heart the magnitude of this trend. It has been rumored that the newest generation iPad will have a full operating system, providing the user with a full blown hand held computer, and conceivably further intensifying this trend. Yes, Apple is just one example, but I think it’s safe to say they are usually ahead of the trend. Assessing how we communicate via tablet will be paramount. 

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Trend: Privacy Policy Revamp: How Google is Paving the Way for Marketers

Google recently announced a change in their privacy policies. The new format will combine existing privacy policies into one, gathering customer data from all of its services including search, Gmail, YouTube, Google+, and Google Docs. Essentially Google is making a move to be more competitive with the likes of Facebook who has been collecting a wider spectrum of data while providing its customers a more personal experience. Having a unified privacy policy that applies to all products will allow for data integration across multiple mediums and will improve the personalization of a user’s experience. So what does this mean for marketers? Overtime customers will become desensitized to such policies as the all inclusive privacy model becomes the norm. Google is leading the way and opening the flood gates for other marketers to revamp their privacy policies as well.

Takeaway: The winners will balance privacy with increased value through personalization.

In order to make this work to your advantage, you will need to reassess your privacy policies and find a balance that customers are comfortable with. Most privacy policies were created between 2001 and 2005 when the public was still sensitive about this subject and therefore are due for a makeover. However, in order for a revamped privacy policy to provide balanced benefits, it must be carefully tailored to fit the behaviors and comfort levels of its customers. You will need to dig into your existing policies and adjust accordingly.

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Trend: Google Introduces Search Plus Your World

Google recently introduced its newest feature upgrade, Google Search Plus Your World, or Search+ for short. Essentially this feature will draw information for search results based on social circles and interaction. (research by Nielsen suggests that 42% of people trust search results, but 90% trust recommendations from friends). So far, Search+ pulls heavily from Google+ users, but not yet from Twitter or Facebook. The feature, which aims to “improve quality of search results through increased trustworthiness and personalization”, appears to be Google’s way of gaining market share in social networking.

Takeaway: +1 will have impact on other channels besides search and social.

Of course this change in search results is only applicable to users with Google accounts and can easily be turned off by clicking an icon on the right side of the screen. So this is not a function that will immediately and permanently affect every Google user. However, it may not be a game changer (just yet) but it certainly has the capability to be one in the future. Because Search+ relies primarily on social data, relevance on social sites and quality content creation will become more and more important for SEO in the future. Marcus Taylor of SEOptimize said “If I’m right, then I can see a shift in prominence in the SERPs to content producers with an active audience, but only in niches where communities exist.”. Essentially, if your industry has a flourishing online community, it will be increasingly important to be active within it.

Yes, this is our second Google-centric post in a row, but we just can’t let this trend go unnoticed. It definitely seems as if Google is rocking the marketing world yet again. Tech authorities are even comparing the magnitude of this new feature to that of Google’s switch to Universal Search in 2007 (for those of you who don’t know, this update marked the official demise of the old 10-listing SERP. Search results were now integrated with news, video, local and other verticals).

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Trend: Email Opt-in Forms Appearing in Search Results.

Google places optin form directly in search ad, eliminating the need to visit advertisers’ site.
From an email marketing perspective, list growth has and always will be a top goal. We have covered numerous list growth tactics here in Trends and Takeaways, the good and the bad. Even still, it’s always exciting when something cutting edge like this surfaces. Not only is this concept extremely efficient, combining an advertisers preexisting Google ad with an optin form, it also simplifies the process for the subscriber. Users no longer have to worry about leaving their current page and visiting an advertiser’s landing page. As long as they’re logged into Gmail, the form will auto populate their basic information and with just one click, they’re signed up. It looks like quality and efficient list building practices are finally coming into the mainstream and it’s promising to see a big name like Google facilitating it.

Takeaway: It’s still early, but keep an eye out for this game changer.
Normally we stick to proven and executable trends here, but we just couldn’t help ourselves with this one. Obviously it is in its testing phases and there is little hard data to analyze, but judging by the big names who have jumped in to test, I think this format is here to stay. This trend, when and if it takes off, will inevitably change the way we look at search marketing. Where cost per click, cost per impression etc left marketers confused when calculating their ROI in the past, cost per acquisition will be the tangible game changer. Marketers will be able to quantify their results and see exactly what it costs to build their lists.

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Trend: Email Deliverability Rates Becoming Stagnant: How To Beat The Priority Inbox

Despite enormous efforts on the part of marketers, email deliverability rates have halted after the first half of 2011, coming in at 81%, according to a study released on September 20th by Return Path. 

Although reasons for this are numerous and often situational, a certain amount of blame in this case can be placed on “priority inbox”. This lovely little tool, created last year by Google, essentially puts a brain within your email account. It sees and records every action and configures message placement accordingly. So what we’re seeing are high reported delivery rates that don’t necessarily reflect the number of messages actually delivered. Technically the provider may have accepted it, but it doesn’t mean it’s landed in the customers’ inbox.

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The Email Monetization Playbook
Email Monetization Playbook
69 Must Scan Pages For Publishers!

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Email Monetization Playbook
69 Must Scan Pages For Publishers!