The From Line

Sending, Managing & Monetizing Email

Big Banks Push Mobile Payments

Say goodbye to the days of needing a routing number or credit card to pay a store or vendor electronically. Say hello to a real game changer in electronic payments that combines mobile email, SMS and QR codes. Big banks are partnering to allow phone-to-phone, bank-to-bank payments.

Read more to learn what this means for merchants, e-tailers and marketers...

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  14225 Hits
14225 Hits

Trend: Consumers Demand (& Win) In-Box Overhauls

Marketing Trends & Takeaways

Consumers Demand (& Win) In-Box Overhauls
Here Come the Opportunities for Marketers...

   
Web-based email has recently experienced a wave of changes, aligning with consumer expectations for several things -- improved user interfaces, seamless integration with everyday needs and an upgraded approach to in-box control.
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  9242 Hits
9242 Hits

Trend: Surveys Gain New Momentum from Social Media

Marketing Trend:

Social media sharing has given marketers a treasure chest of insight into customer opinions and discussions. But tools that measure social media sentiment have their limits. The human element, such as the use of slang, can throw off reports.

This week's trend discusses better ways to be engaging while gaining feedback and valuable marketing data.

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  11548 Hits
11548 Hits

Trends & Takeaways: Giving Content Development High Priority

Content Development:
Why it's more important to marketers than ever before

This week we discuss one of the biggest marketing trends that will continue to grow in importance throughout the year -- and decade. Content development is here to stay. Click "continue reading" to read this week's Trends and Takeaways from Gold Lasso.

 

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  12305 Hits
12305 Hits

All Sizzle, No Steak? Marketers should think twice about Social CRM

Trend:

The trend of using “Social CRM” for marketing is probably more myth than reality. People are talking about rounding out customer profiles with social data, but is anything actually happening to prove ROI? 

Social media management tools can be useful at managing outbound messages, and deferring inbound messages to customer service. Social media management tools can be useful at managing outbound messages, and deferring inbound messages to customer service. These tools are available for free (Tweetdeck, Hootsuite, Gist) or via subscription (Sprout Social, Involver, Vitrue).

What’s emerging now is the belief that marketers, not customer service reps, need to capture as much publicly-available social data on their customers and dump it into their databases. But the value is still TBD. And as online privacy issues continue to take shape, thus limiting easily-accessible social data, can simply knowing that a customer is on Facebook help to effectively engage prospects in a real way?

TAKEAWAY

“Social CRM”  might be  just a case  of “all  sizzle and  no steak.”  In other  words,  marketers  have  convinced  other  marketers  they need  the stuff,  but there  isn’t much  substance.

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8701 Hits
The Email Monetization Playbook
Email Monetization Playbook
69 Must Scan Pages For Publishers!

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Email Monetization Playbook
69 Must Scan Pages For Publishers!